Refund & Replacement Policy

30-Day Refund/Replacement Policy

We stand behind the quality of our products and want you to be completely satisfied with your purchase. Our 30-day policy covers full refunds and free replacements for the following reasons. If your claim is approved, you will not need to return the original item.

Reasons Covered for a Refund or Replacement:

  • Item is defective, damaged, or broken: The product is not working properly upon arrival.
  • Item is different from the description: The product received does not match the product's description or your customization details.
  • Incorrect or mismatched size: The size of the item you received is not what you ordered.
  • Lost or missing items: Your order arrived with items missing.

No Refund & Replacement Policy

We are not liable for the following issues and they are not covered under our 30-day Refund & Replacement Policy.

Reasons Not Covered:

  • Request after 30 days: The refund or replacement request is submitted more than 30 days after the product delivery date.
  • Customer error: You chose the wrong size, product, shipping address, or provided incorrect custom information.
  • Product damage due to misuse: The product is damaged from misuse, mishandling, or improper maintenance.
  • Damage from customer handling: Items that have been washed, worn, or soiled and are damaged as a result of the customer's handling.
  • Personal reasons: Requests based on personal taste, a change of mind, or similar subjective reasons.
  • Sale or promotional items: Products purchased during a sale or promotion.

Refund and Replacement Service Procedure

Step 1: Contact Us Reach out to our Customer Service team here.

Step 2: Provide Information Submit your refund/replacement request with detailed photos of the items you received and the package's cover, including the shipping label. This helps us to best assist you.

Step 3: Receive Your Resolution A refund will be issued or a replacement order will be created once we have received and approved your ticket.

Refund Processing Time

If your refund is approved, the funds will be applied to the original payment method you used for the purchase.

  • Credit Card: Up to 10 business days.
  • Paypal: 3 to 5 business days.